Technology News - Inside Retail Philippines

Customer service on phone

Shoppers prefer human interaction over bots, says study

New research reveals 75 per cent of shoppers prefer live-agent support for customer service verses 25 per cent support for self service and chatbots.

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Samsonite launches eco luggage collection made from plastic bottles

Samsonite has launched an eco luggage collection for Asia made of Recyclex, comprising 100 per cent recycled PET bottles.

A Business Woman Is Shopping On Smart Phone With Scanning Facial Recognition.

IGD picks five key retail trends for 2019

Seamless in-store shopping experiences coupled with innovative advances in technology are among IGD’s five key retail trends for 2019.

Nike Nyc exterior

High-tech Nike NYC store opens with the world’s largest sneaker range

Nike opened its newest Nike House of Innovation overnight, a 68,000sqft, six-storey store on Fifth Avenue.

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FedEx QR Pay targets SMEs in five Asian markets

Transport company FedEx has launched a QR-code based mobile payment system in Hong Kong, Malaysia, Philippines, Singapore, Thailand and Australia.

Express Delivery Icon Concept. Delivery Man Service, Order, Worldwide Shipping.

Massive delivery challenges ahead for Singles Day 2018

Alibaba and its partner retailers will face a massive challenge ensuring flawless delivery of millions of parcels on Singles Day 2018.

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Tommy Hilfiger launches Bluetooth-enabled smart clothing

Luxury-apparel retailer Tommy Hilfiger has released a “smart clothing” collection equipped with Bluetooth.

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Uniqlo mobile assistant uses Google voice recognition technology

Japanese retailer Uniqlo has launched a mobile assistant using Google voice recognition technology to personalise recommendations for customers.

CEO

Retail CEOs ill-equipped for pace of change, says KPMG executive

KPMG global chair of consumer & retail, Willy Kruh is “sick and tired” of hearing about disruption. Here’s why.

Young Happy Smiling Asian Waiter Serving Female Customers In Coffee Shop, Shot Through Window Glass.

A quality customer experience begins from the back-end

Oracle’s Adrian Johnston explains why a quality customer service experience starts with technology behind the scenes.

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Nike unveils new concept: Nike Live

New Nike Live concept mixes the best of digital and physical stores in a new customer experience.

Ant Financial Alibaba

AlipayHK and GCash launch near-instant remittance scheme

Online payment platforms AlipayHK and Philippines-based GCash have launched a cross-border remittance service based on blockchain technology.

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